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Returns Policy

If you need to return a product in line with our 100% satisfaction guarantee you can send the item(s) back to us unused and undamaged within 14 days.

Please complete the return request form below and await email confirmation BEFORE sending back the item(s).

As per the Distance Selling Regulations and the Consumer Contracts Regulations 2014, it is the responsibility of you as the customer to return the item(s) at your cost, and to ensure they reach us in good condition. For large items a courier company of your choice should be used, we can provide details of the one we use if you require assistance. You will be responsible for loss or damage of returned items so please ensure you take out the correct insurance cover. We also recommend that you take photographs for your records prior to returning your item(s) to us.

Once the goods have arrived back with us and have been inspected to our satisfaction, a full credit will be issued less any applicable collection fee.

Please Note: This does not affect your obligation to check goods for damage upon delivery. All goods that are signed for are deemed to have been in good condition and undamaged upon delivery unless otherwise stated on the note or we are informed within 48 hours of your delivery. Your signature will be retained as proof that the goods were undamaged upon arrival. This does not affect your statutory rights.

Once an item has been fitted it is covered under the manufacturer’s warranty and any issues will be handled by them directly. We can provide applicable contact and procedure information on request.

"Please note boilers must be unopened to be deemed returnable"

For details of our full returns policy please refer to our terms and conditions by clicking here.

Fields highlighted are required.

Name
Email Address
Order Number
Items being returned
Reason for return
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