Returns Policy

If you need to return a product in line with our 100% satisfaction guarantee you can send the item(s) back to us unused and undamaged within 14 days.

For all non-faulty goods, customers must advise us of the intent to return the product(s) within 14 days, starting from day after you receive your goods. We must receive written confirmation of your intention to return your order and provide confirmation before goods can be returned. As confirmation we will provide a returns form, which should be returned with the goods. Failure to inform us prior to returning items or failure to include the provided returns form may lead to refusal of the goods upon arrival at our warehouse. We ask all goods are returned safely in their original packaging and in the same condition as per originally delivered. Low Cost Plumbing Supplies reserves the right to refuse returns where packaging is damaged or defaced, which therefore renders product unsuitable for resale.

As per the Distance Selling Regulations and the Consumer Contracts Regulations 2014, it is the responsibility of you as the customer to return the item(s) at your cost, and to ensure they reach us in good condition. For large items a courier company of your choice should be used, we cannot recommend any carriers. Please note, full shipping costs are chargeable to the consumer, Low Cost Plumbing Supplies do not cover the return shipping costs. You will be responsible for loss or damage of returned items so please ensure you take out the correct insurance cover. We also recommend that you take photographs for your records prior to returning your item(s) to us.

Once the goods have arrived back with us and have been inspected to our satisfaction, a full credit will be issued less any applicable collection fee.

Please Note: This does not affect your obligation to check goods for damage upon delivery. All goods that are signed for are deemed to have been in good condition and undamaged upon delivery unless otherwise stated on the note or we are informed within 48 hours of your delivery. Your signature will be retained as proof that the goods were undamaged upon arrival. This does not affect your statutory rights.

Once an item has been fitted it is covered under the manufacturers warranty and any issues will be handled by them directly. We can provide applicable contact and procedure information on request.

"Please note boilers must be unopened to be deemed returnable"

For details of our full returns policy please refer to our terms and conditions by clicking here.