Low Cost Plumbing Supplies

0121 508 9981

Tel: 0121 508 9981 Feedback Form

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Frequently Asked Questions


What is the delivery time frame and cost on this item?


Delivery estimates are provided on the “Delivery” tab of each product but the actual delivery time could vary depending on the service chosen at the checkout. 
 

To calculate your delivery charge, simply add your items to your basket then go to the basket page by using the “View Basket” link at the top right hand side of the page. Scroll down to the delivery calculator and enter your postcode into the box provided. Then click the “Calculate” button to see your delivery options and the cost. Use the drop down list to choose the delivery option you want then click proceed to checkout to place your order. 
 

Where is my delivery?


We will send you a delivery confirmation email as soon as your delivery is confirmed, which will contain your delivery date, method and tracking information where available. We will send this to you as soon as possible but no later than the day before your delivery is due to take place. Please be sure to check your SPAM email and add “[email protected]” to your safe senders list to help avoid delivery problems.


Please read this email carefully as it contains important additional instructions and information regarding your delivery. If there is an issue with the delivery date we provide or you need to provide additional instructions to us please reply to the email as soon as possible and we can update your delivery information.


Delivery estimates are provided on the “Delivery” tab of each product but the actual delivery time could vary depending on the service chosen at the checkout. Refer the “Delivery Type” information at the bottom of your order confirmation for the service you have chosen. If this field simply says “Standard” or “Express” then it would be the delivery estimate listed on the product page. Our order cut off is 2pm so if you order before 2pm please allow the number of working days specified including the day that you ordered for delivery. If you order after 2pm then please allow the number of working days specified starting from the following working day for delivery.


Will I get a delivery time slot?


TNT deliveries take place between 8am – 6pm unless you have paid for a timed delivery service when placing the order. TNT will not provide an estimated time for deliveries. However in most cases, deliveries to your address will be at a fairly similar time each day. Pallet deliveries take place between 9am – 5pm unless you have paid for a timed delivery service when placing the order. Our pallet company can sometimes provide a delivery ETA, if this is something you require please email us on the morning of delivery and we will get back to you as soon as the company has been able to contact the delivery driver. 
 

Do you deliver on a Saturday?


Normally deliveries are made Monday to Friday. 
 

For some items we can offer a Saturday delivery service at an additional cost. The cost and availability of this service will vary depending on the items ordered and the required delivery address. This option will be presented at the checkout for most items where it is available; however we can arrange Saturday delivery for some additional items depending on the delivery address. If a Saturday option is not presented at the checkout please email or call us for price and availability. 
 

Do you install your products?


Unfortunately we are not installers and so we can only supply the goods and cannot fit them. As a result we are also unable to provide a quotation or estimate for the cost of installation. You would need to contact a local trade person with the relevant expertise to get a price for your particular installation. 
 

What is the difference between a combi and a system boiler?


  • A combi boiler produces instant hot water on demand at any time and usually doesn’t store any hot water. In general the higher the KW rating of the boiler the better the flow rate of hot water will be.
     
  • A system boiler requires the installation of an unvented cylinder and much like a conventional heating system; the boiler heats the hot water in the cylinder, which is dispensed at mains pressure. The boiler must be programmed to heat the water in the cylinder at specific times. Please note a system boiler is not suitable for replacing a conventional boiler, which uses a vented cylinder (usually copper) and a header tank.

We recommend that you confirm your personal requirements with your installer prior to placing an order.


What is the difference between a direct and indirect cylinder?


  • A direct cylinder is an electric only option that heats the water through one or more immersion heaters.
     
  • An indirect cylinder has a coil inside, which is plumbed into the boiler to heat the hot water in the cylinder. Indirect cylinders usually also have an immersion heater to provide a backup method of heating the water.

We recommend that you confirm your personal requirements with your installer prior to placing an order.


What type of cylinder do I need?


  • If you have a regular / conventional / heat only boiler with a header tank to fill the heating system with water then you will need a vented cylinder, which is usually made from copper and is simply referred to as a “Hot Water Cylinder”. 
     
  • If you have a system boiler on a sealed system, which uses a filling loop to add water to the heating system then you will need an unvented cylinder. These are usually made from stainless steel and are also known as mains pressure cylinders.

We recommend that you confirm your personal requirements with your installer prior to placing an order.


What’s the difference between Type 11, Type 21 and Type 22 Radiators?


  • A type 11 radiator (also known as single radiator) has one panel which contains the water and one convector which is a zig-zag shaped part at the back of the radiator. This is the slimmest type of convector radiator but gives out the least heat for the particular size.
     
  • A type 21 radiator (also known as P plus radiator) has two panels which contain the water and one convector which is a zig-zag shaped part in the middle of the radiator. This radiator is not as slim as a type 11 but is quite a lot slimmer than and type 22. They give out approximately 40% more heat than a type 11 of the same size.
     
  • A type 22 radiator (also known as double radiator) has two panels which contain the water and two convectors which are a zig-zag shaped parts in the middle of the radiator. This is the deepest type of radiator but they give out approximately 80% more heat than a type 11 of the same size.